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Guarantee, return and exchange

Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order or contact us .
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to the adress received by email after start return proces
5After you have sent the parcel, please inform us of that by sending an email to sales@awintoo.com

Eligibility of Items for Return or Exchange

If you are not satisfied with your purchase, return it to us for a refund or exchange subject to the following terms.

·      For orders placed on or after 15 August, 2019, to receive a full refund to the original payment method, the merchandise must be returned within 60 days of the order shipment date. If there are multiple shipments in an order, then merchandise must be returned within 60 days from the date of the last shipment. The 60-day return period will be applied to the different return methods as follows:


·      Merchandise returned after the 60-day return period will receive a merchandise credit based on the original amount of payment. For online returns sent to the returns department address, the merchandise credit will be issued via an e-gift card to the email address associated with the order.

·      To return or exchange your merchandise online, visit the returns-and-exchanges page to start your return now. We are responsible for return shipping costs if you use our free return form received in email.

Whether you want to return or exchange, you can send your merchandise back to us at our local partner for return .

If you are exchanging, be sure to include the Full Item Name, Size and Color for each new item on the original invoice. Please note that merchandise may not be in stock, and online-only merchandise will not be available in stores.

Once we process your return, you will receive an email notification regarding your refund.

Exchanges sent to the returns department address listed above are only processed for purchases made using a credit card and/or gift card or e-gift card; otherwise a refund will be issued. Merchandise that is in stock may not equate to an even exchange and there may be a price difference. Any difference in pricing for an exchange will be placed back on the credit card and/or a new merchandise credit will be issued if original payment was on a gift card or e-gift card.

Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.).

We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.


Our return and refund policy is described above. According to UK law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.